Privacy Policy

CEYLON TRAVELS (CEYLONTRAVELS.NET)
Effective Date: 28/03/2026
Last Updated: 28/03/2026

1. Our Commitment to Privacy

At CEYLON TRAVELS, we believe that exceptional journeys begin with trust. Protecting your personal information is fundamental to the premium travel experiences we design.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard personal information when you engage with our services, visit our website, or communicate with us.

2. Scope of This Policy

This policy applies to:

  • Visitors of CEYLONTRAVELS.NET
  • Clients requesting itineraries or quotations
  • Travelers booking tours, transport, or accommodation
  • Individuals subscribing to communications or promotions
  • Business partners and affiliates interacting with our team

3. Information We Collect

To deliver personalized, seamless travel experiences, we may collect the following categories of information:

3.1 Personal Identification Information
  • Full name
  • Email address
  • Telephone number
  • Nationality and country of residence
  • Travel preferences and interests
3.2 Travel & Booking Information
  • Passport details (when required for bookings)
  • Date of birth
  • Flight details
  • Accommodation preferences
  • Emergency contacts
  • Special needs or dietary requests (only when voluntarily provided)
3.3 Payment & Transaction Information

We collect billing details and payment confirmation data, but we do not store full card details.

4. How We Collect Information

Information may be collected when you:

  • Submit enquiries or travel requests
  • Book travel services with us
  • Subscribe to newsletters or promotional content
  • Provide testimonials or reviews
  • Interact with our advertising or social media channels
  • Browse our website

5. How We Use Your Information

We use personal data responsibly to deliver a refined and tailored travel experience, including:

  • Designing personalized itineraries
  • Processing reservations and bookings
  • Coordinating hotels, transport, and tour services
  • Managing travel logistics and support
  • Communicating travel updates or emergencies
  • Improving service quality and guest experience
  • Sending marketing communications (with consent)
  • Complying with legal and regulatory obligations

We never sell or trade personal data to third parties.

7. Sharing Information with Trusted Partners

To deliver a seamless journey, limited information may be shared with trusted third parties such as:

  • Hotels and resorts
  • Transportation providers
  • Tour guides and activity operators
  • Visa or documentation facilitators
  • Payment processors

8. Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance browsing experience, analyze site performance, and improve usability.

10. Data Security

Protecting your information is a priority. We implement industry-standard safeguards including:

  • Restricted internal access
  • Secure digital storage systems
  • Encrypted communications where applicable
  • Controlled data handling procedures

13. GDPR & International Data Compliance

Travelers in the European Economic Area (EEA) and other regulated regions have rights including:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

18. Legal Jurisdiction

This Privacy Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka.

20. Contact Information

For privacy-related concerns, please contact:

CEYLON TRAVELS
Website: CEYLONTRAVELS.NET
Email: contact@ceylontravels.net
Address: Skyline Residencies, Colombo, Sri Lanka
Phone: +94 77 451 1458